The case for employee engagement is clear: Engaged employees’ work more productively, deliver higher levels of customer service, experience greater levels of satisfaction, and improve the bottom-line performance of the organisation. That’s good for the individuals who work there and great for the company that employs them.
But during times of organisational change or displacement leaders need to pay additional attention to the doing things that effectively engage both the ‘hearts and minds’ of their employees. Because if they neglect this important aspect and just try and ram their changes in – they will often be confronted with significant (and lasting) resistance.
Solutions for Engagement
Employee engagement really is a multi-dimensional concept that describes the extent to which employees apply themselves at work – encompassing cognitive, emotional and behavioural components. We work with our clients to ensure all three aspects are addressed to effectively engage people in the change process, including:
- STAKEHOLDER MANAGEMENT – facilitating stakeholder enrolment, alignment and commitment
- COMMUNICATIONS – delivering targeted communications throughout the entire change process
- NETWORKING CHANGE – high involvement mechanisms that extend the reach and depth of change
The bottom line is that engaged employees come to work actively interested in what the organisation is trying to achieve (cognitive); they are highly motivated and committed to the organisation (emotional); and, to the benefit of the organisation, engaged employees ‘go that extra mile’ to help the organisation to succeed (behavioural).
So the case for employee engagement remains very clear – which is why it’s vitally important to get it right first time (because they won’t trust you if you don’t).
Capability for Change
We believe that you can’t outsource accountability for organisational change – it’s really that simple.
But you can partner with a competent service provider with a proven track record in working with people (at all levels) to make real change happen. Someone who understands how to balance the ‘hard’ and the ‘soft’ aspects of change and committed to generously sharing this expertise with others.
Additionally, we offer an accelerated solutions toolkit developed over many years of consulting engagements – combined with significant experience and credentials in the areas of process facilitation, accelerated learning and generative coaching – to deliver leading edge expertise in building your capability for change.
Please contact us to understand how The Change Works can assist you in meeting your greatest challenges today.
